Club XDR™
Optimizing your dental clinic’s technology for peak performance and uninterrupted patient care
Concierge
For clinics using either XDR® sensors or our software, the Concierge tier offers a dedicated first point of contact for technical needs.-
XDR® sensor OR software coverage
-
Onboarding and general questions
-
Software updates
Expert
For clinics using both XDR® sensors and our software, the Expert tier offers in-depth guidance on technical needs and operational challenges.-
XDR® sensor AND software coverage
-
Ongoing installations and trainings
-
Priority scheduling
Advisor
For large dental organizations who need a trusted partner for complex issues, the Advisor tier provides dedicated support and service.-
XDR® sensor replacement
-
Wholesale discounts
-
Priority support
FEATURES
Concierge
($99 per location/mo.)
Expert
($125 per location/mo.)
Advisor
($165 per location/mo.)
Knowledge Base
Initial Installation
General Questions
Software Updates
XDR® Sensor Setup
Sensor Troubleshooting
Workstation Installs
$199
1:1 Image Quality Consultation
$399
1
1:1 Training (Online)
$500
1
Integration Assistance
Up to 3
Up to 5
Guided Server Migration
1
Sensor Loaner
$250
Free (3-5 Business Days)
Free (Overnight)
Sensor Cord Replacement
$600
$300
TotalCare Sensor Protection*
Priority Scheduling
–
Priority Support
–
–
Discount on Shop XDR™ Accessories
–
10%
15%
Expedited Sensor Replacements
Free (3-5 Business Days)
Free (2 Business Days)
Free (Overnight)
* Subject to Terms and Conditions.
Need help choosing a plan?
Learn more about Club XDR™
What is Club XDR™?
Club XDR™ is our all-in-one support and protection plan, designed to give you peace of mind and ensure your practice runs smoothly. It’s a comprehensive solution that provides extensive benefits for both your sensors and software.
How do I know if Club XDR™ is right for me?
Club XDR™ is a great fit for your practice if you’re seeking a worry-free solution for your dental technology needs. Our team of experts is dedicated to ensuring your success by providing comprehensive support and protection for your XDR® sensors and software. You can confidently trust our team to handle your most difficult situations. We’ll be ready to answer your questions and guide your practice using our specialized dentistry experience and years of knowledge. We know that time is valuable, so we’ve designed Club XDR™ to offload some of the work, freeing up your schedule and resources. This ensures you have the support you need to succeed, all while giving you the peace of mind you deserve.
Is Club XDR™ a per-practice location fee?
Yes, Club XDR™ is designed to provide comprehensive support tailored to each of your practice locations. We require a separate subscription for each location because every office has its own unique set of sensors, XDR® installations, and staff who need dedicated support. This ensures that we can provide the highest level of service and protection for all your equipment and team members, no matter where they are located.
Is Club XDR™ Mandatory?
Club XDR™ is required for the first year with XDR® Imaging Software and for the first six months with XDR® sensors to ensure that your practice is fully optimized and supported from the very beginning. We highly encourage enrollment beyond the six months with our sensors, as it provides the proper protection and guarantees seamless support with lower costs, giving you complete peace of mind.
Can I cancel my membership at any time?
Club XDR™ is billed on a month-to-month basis. After the initial commitment period, you have the flexibility to manage your subscription as needed, including cancelling it at any time.
Can I change my tier plan in the future?
Yes, you can change your tier plan in the future. The three different tiers available are Concierge, Expert, and Advisor, each with a different monthly fee and included set of features.
What if I want to protect multiple sensors with Club XDR™?
The beauty of Club XDR™ is that it’s designed to protect your entire practice, not just a single sensor. With just one convenient subscription, every single sensor you’ve purchased since enrolling in Club XDR™ is covered under the plan. This means you can add new sensors to your practice with confidence, knowing they are all automatically protected.
For more detailed information on our products, please reach out to our Sales team.