Sales Support Specialist

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us, thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product.

We’re looking for a full-time Sales Support Specialist who will be focused on providing support for our sales and marketing teams.

This position holds the potential for further growth within our sales team.

Sales Support Specialist Duties include:
• Assist the sales team in managing the sales pipeline
• Create and send quotes for XDR Sales Associates
• Schedule software demos and trials for prospects with our sales, support, and clinical team members
• Assist onboarding of new clients including welcome call and next-step guidance
• Assist with outbound email campaigns and other marketing efforts
• Deliver prompt follow-up to all sales team requests and perform routine customer follow ups
• Help reengage prospects that have gone cold
• Help hunt new prospect organizations and practices
• Cover phone, web, chat, and email when Sales Team is not available, or backup is required
• Coordinate trade shows and other sales/marketing events
• Gain a thorough understanding and working knowledge of our product offerings while on-the job


Key Attributes
• Independent and dependable
• Prompt
• Organized multi-tasker
• Effective communicator
• Active listener
• Detail oriented
• Absorb new information quickly in an actionable manner
• Shows respect and cordiality to all (last, but definitely not least)

• Minimum high school diploma or equivalent
• Two years professional experience with customer service or sales support
• Working knowledge of Microsoft Office
• Demonstrated employment stability
• Must be able to lift and carry boxes up to 40 lbs
• Ability to provide shift coverage from 8:30AM to 5:00PM PT, working no later than 6:00PM in your local time zone.

Preferred Qualifications
• Knowledge of convention/tradeshow logistics
• Ability to occasionally travel to the main office and show locations


• Full-time staff position
• Remote okay
• $24-26/hr DOE
• PTO plus paid holidays
• Health insurance with HRA employer contributions
• 401(k) with profit sharing contributions
• Subsidized payday lunches
• Company-provided parking

In your response, please include a cover letter, a resume, compensation expectations, and a brief paragraph describing the trickiest professional customer or sales situation you’ve been in and what you learned from it.

XDR Radiology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance

Job Category: Sales and Marketing
Job Type: Full Time
Job Location: Los Angeles CA

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